Most people never have to seek the assistance of the Fire Service, when they do however they will probably be doing it for the first time. The following will be helpful :
In an Emergency Dial 999 or 112
- An operator will ask which service you require. Ask for the Fire Service.
- You will be transferred to the East Regional Fire Control Cent re in Dublin City and asked for some of the following information:
- Your phone number (in case you get cut off)
- The number of the house or apartment
- The name of the road or street on which it is located
- The townland / County and nearest fire station
- Any nearby main roads or landmarks to aid di rections
- The name of the town
- Incident Type - Fire, Crash, Flooding etc.?
- Whether anybody is trapped
It is Essential to Remain Calm
Panicking will make it difficult for the Fire Controller to get your details. The Controller will mobilise the nearest brigade to you after your details have been taken.
If you are calling on a mobile phone from an unfamiliar area, the following information will help the Fire Controller identify where you are:
1. Your general area, county
2. Local landmarks e.g. pubs, shops, etc.
3. Distance from the last village or town you passed through and your final destination?
You may be asked to reconfirm your location and telephone details by the fire control operator. This is standard practice to ensure that the fire control operator has logged
your correct details.
Contacting the fire service in an emergency.pdf (size 293.6 KB)